(A) friendly in nature

(B) pleasing and consistent

(C) cordial and available

(D) all the above

(A) job requirement

(B) job enhancement

(C) job analysis

(D) job enrichment

(A) recruitment function

(B) customer care service

(C) payroll function

(D) all of the above

(A) identifying cost involved in hr

(B) value of hr

(C) worth of hr

(D) all of the above

(A) an hr balanced scorecard

(B) strategic human resources management (strategic hrm)

(C) concreteness or congruence

(D) human resources program evaluation

(A) individual

(B) team

(C) business unit

(D) all of the above

(A) career development

(B) mentoring

(C) coaching

(D) all the above

(A) executive development

(B) strategic development

(C) planning and decision making

(D) organizational and personal skills

(A) mitigate the company\s risk of liability

(B) increase the benefit

(C) reduce the labour turnover

(D) none of the above

(A) an organization value

(B) philosophy

(C) concepts and principles

(D) all the above